Who we are and what this covers
PLATTY is a brand of ORQA Pty Ltd, ACN 692 177 969, based in Brisbane, Queensland, Australia. Contact our privacy contact at hello@platty.health. This policy covers the public PLATTY website and enquiries to us. It does not authorise collection of clinical records or govern a future app, trial or research study. Separate notices and consent will be provided before those activities begin.
Information we collect
If you email us or use an enabled enquiry form, we receive the contact details and enquiry content you provide, including your name, email, role, organisation, country and interests where supplied. For online submissions we also record a server timestamp, enquiry reference, consent version and the exact consent wording accepted. We do not request health information or identifiable information about children or other patients. Please do not send it through this website.
Vercel hosts the website and may process technical information such as IP address, request time, browser information and security logs to deliver and secure it. We do not run advertising trackers or a marketing mailing list on this website. The website does not set application cookies for advertising or analytics. Hosting infrastructure may use security-related technologies.
Why we collect it and your choices
We use enquiry information to reply, discuss your selected participation interests, coordinate follow-up you request and maintain a record of your enquiry and consent. We do not sell personal information or use enquiry consent for unrelated marketing. A website enquiry is not consent to research, clinical care, treatment, or beta participation.
You choose whether to contact us and what optional information to include. You may use a preferred name or make a general enquiry anonymously where practical, but we need a reply address to respond. Required form fields are identified; without them we cannot process the online enquiry. The form is for adults aged 18 and over. A parent or guardian should make a general enquiry without identifying a child.
Service providers and overseas handling
Authorised ORQA team members and providers needed to host the website and handle correspondence may access information for those purposes. Vercel provides hosting. When online submission is enabled, Resend delivers the enquiry to hello@platty.health. Vercel and Resend may process information in the United States; their infrastructure and subprocessors can involve other locations. Email you send directly is also processed by your email provider and our mailbox provider, whose infrastructure may be overseas. Contact us before sending information if you need specific processing-location information. Do not assume Australian-only storage.
We may disclose information where required or authorised by law or to address a security incident. We aim to limit disclosures to what is necessary. See Vercel’s privacy policy and Resend’s privacy policy. The website uses local font fallbacks; it does not request Google Fonts.
Storage, security and retention
Enquiries and consent records are held in our correspondence systems. Hosting and delivery providers may retain operational or security records under their own retention arrangements. We use HTTPS for website transmission and restrict team access to correspondence. No online system can guarantee absolute security.
Our retention policy is to review enquiries at least annually and delete or de-identify information when it is no longer needed for the enquiry, an agreed follow-up, or a legal obligation. You can ask us to stop contacting you or request deletion. We may need to retain a limited record where required by law or necessary to resolve a complaint; we will explain if that applies. Deletion from active systems may not immediately remove copies in provider backups.
Access, correction and withdrawal
Email hello@platty.health to request access to, or correction of, your information, withdraw permission for future enquiry follow-up, or ask about deletion. We may ask for proportionate information to verify identity. Withdrawing does not undo handling that has already occurred. If we cannot grant a request, we will explain why and how you can complain.
Privacy complaints
Write to hello@platty.health with the subject “Privacy complaint” and describe your concern without sending unnecessary sensitive information. We aim to acknowledge it promptly and respond within 30 days. If we need longer, we will explain. If you are dissatisfied, you may contact the Office of the Australian Information Commissioner, which can explain whether it can investigate your complaint.
Changes
We will publish updates here with a new effective date. A material change to collection or use will be explained at the relevant collection point. Contact us for an accessible copy of this policy.